Can I catch a computer virus through FyreTV?
You cannot catch a computer virus through FyreTV. FyreTV does not operate on a PC platform and all communication between your Fyre BoXXX and FyreTV is conducted on our secure network.
Can I use the Internet while my Fyre BoXXX is being utilized?
Yes, you can use your Internet while using the Fyre BoXXX but please remember that it is the speed of your Internet connection that determines whether the content will be viewable at DVD-quality, Hi quality or Medium quality.
How should my Fyre BoXXX connect to the internet?
Below are the recommended internet networking configuration options for your Fyre BoXXX. On the FyreTV Forum much more information can be found regarding networking issues. The major networking issues had by most users regarding the modem > router > set-top-box configuration have been rel ...
Will my Fyre BoXXX work anywhere in the world?
Your Fyre BoXXX will work anywhere in the world that a broadband internet connection and a TV is available but at this time FyreTV is only licensed to distribute content in the United States and Canada.
Why is the movie freeze framing?
The movie frames will momentarily freeze when your Internet connection has dropped below 800 kbs. Depending on your Internet service provider and your Internet speed, heavy Internet usage including uploading and downloading will adversely affect the viewing quality of your content. DVD requires ...
How to power cycle your home network?
Power cycling your network should be attempted if you are experiencing any network connection issues between your Fyre BoXXX and the internet. Should the below steps not correct your network issue, the issue may lie in your router settings, click here. Network Connection Issues - Set-top box is ...
If I am using a home router or behind a firewall, what ports do I need to open?
If you are using a firewall or a router in a home network, you need to be sure to have the following ports open in order to get the most out of your FyreTV service. The User Interface is cached on the machine; just because you can see the Enter Pin screen doesn’t mean that you can view str ...
Can I use any available Internet connection?
Yes, you can use any Internet connection with a connection speed above 800kbs. Your user account is associated with your credit card and not your Internet Service Provider or IP address. Any viewing of the content regardless of location will be reflected on your FyreTV online user account.
If I don't have an internet connection next to my TV?
FyreTV makes it easy for you to connect your to the internet wirelessly with the WIFI Fyre BoXXX. Should you not wish to utilize the WIFI capabilities of the WIFI box, there are still a variety of ways to connect wirelessly. In many instances a powerline adapter can be used to deliver internet t ...
How can I connect myFyre BoXXX to the Internet?
The Fyre BoXXX included with the FyreTV service allows you to connect to the internet via a wireless internet signal or a direct hard line Ethernet cable. The Fyre BoXXX can be used in any location that has a high-speed internet connection and a television. RJ-45 Ethernet Cable WIFI
What if my cable modem or DSL connects to my computer via USB?
A RJ-45 Ethernet connection is required for your Fyre BoXXX if you are not using a WIFI Fyre BoXXX. If your computer is equipped with an Ethernet card, you could use the “Internet connection sharing” application in Windows to configure your computer as a “soft router”. If ...
Will my router or firewall affect my FyreTV service?
Your FyreTV service will not be interrupted or affected by most off-the-shelf retail routers or firewalls. Should a problem exist with your router or firewall please refer below for a detailed list of ports that should be open. Communication port list In order for the FyreTV service to work prop ...
Port List
In order for the system to work properly we need to have outbound connections from the following ports: TCP: 8181, 8182, 8183, 554, 12697, 21 UDP: 123 Outbound traffic is usually opened on home routers. If you do not know how to open the needed ports
Reconfiguring your router settings for the FyreTV service
Should you not be able to play back content and have already power cycled your network as outlined here, there are several other troubleshooting steps outlined below that can resolve your playback issue. Tier 2 deals with more advanced troubleshooting techniques for your technical issues includ ...
Should I be concerned about Internet security?
Internet security should not be a concern; all communication and information is encoded and transmitted between your and the FyreTV Corporate Headquarters on our secure network specifically created for this purpose. If your box was ever to be breached by an outside source which is very unlikely ...
