If you are using a firewall or a router in a home network, you need to be sure to have the following ports open in order to get the most out of your FyreTV service. The majority of issues plaguing the FyreTV customer will come from networking issues and your network setup.
The User Interface is cached on the machine; just because you can navigate the User Interface doesn’t mean that you can view streaming content. If you are able to navigate the User Interface and see the thumbnails of individual scenes but not able to view the actual movie you might not have all of the correct ports open on your router.
How to open the ports on a router?
The FyreTV Boxxx requires the following ports to be open:
TCP: 8181, 8182, 8183, 554, 12697, 21 UDP: 123
1)Write down the IP address of the FyreTV set-top-box found under the “network configuration menu” 2)Access the router’s user interface 3)The menu to open ports is usually found under the “firewall” / “security” / “applications & gaming” but differs by company 4) Most port menus found on the router’s user interface will give the user the option to assign a name (FyreTV) to the box’s IP address; this is the purpose of the “Application” column
The following list of troubleshooting steps can help you reset your
network to allow your set-top box to synch up to your network so you
can view streaming content.
The majority of issues
plaguing the FyreTV customer will come from networking issues and your network
setup. The following list of Tier 1 troubleshooting steps can help you reset your
network to allow your set-top box to synch up to your network so you can view
streaming content.
Issues - I receive “Warning error – server time out” - I cannot watch content - My test connection fails - I receive an Error 130, Error 131, Error 132
Obtaining an IP address - Cable The issue of a STB not able to pull an IP address in the network configuration menu of the set-top box usually results from an Internet connection not able to be established. If you are not receiving an IP address or are receiving a 169.xxx.xxx.xx address then your FyreTV Boxxx is not configuring itself properly and communicating with the modem / router.
Proceed to the "ENTER Pin" screen on the STB User Interface > "network configurations" > leave the "Automatic" (DHCP) checked > hit apply. If this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not result in a "DCHP configuration has been set successfully" message proceed to the steps below.
1) Remove the power from the Cable modem and the router if present and leave everything unplugged.
2) Remove the Ethernet cable and power cord from the back of the FyreTV Boxxx.
3) Plug in and power on the router if present and allow it to reconfigure itself if no router is present, plug in and power on the FyreTV Boxxx before proceeding to step 4.
4) Plug in the cable modem and allow it to reconfigure itself before accessing the FyreTV Boxxx.
5) Proceed to the "network configuration" option on the Enter PIN screen > keep the "automatic (DHCP)" option checked > hit the "apply" button to reconfigure the network settings, if this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not correct your issue proceed to Tier 2.
Note: Some modems have a recessed reset or reboot button that will need to be pushed in order to reset the modem configuration settings. The recessed button may not be able to be pushed with your finger and will require a paper clip or pin tip to push the button. If you have a network configuration of modem > box and your attempts to power cycle the network are still not resulting in the box pulling an IP address, you will need to look for the recessed button in order to reset your modem settings instead of a modem power cycle.
Obtaining an IP address - DSL Proceed to the "ENTER Pin" screen on the STB User Interface > "network configurations" > leave the "Automatic" (DHCP) checked > hit apply. If this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not result in a "DCHP configuration has been set successfully" message proceed to the steps below.
1) Remove the power (power cycle) from the Cable modem and the router if present and leave everything unplugged.
2) Remove the Ethernet cable and power cord from the back of the FyreTV Boxxx.
3) Plug in and power on modem and allow it to come back online and then power on the router if present and allow it to reconfigure itself if no router is present, plug in and power on the FyreTV Boxxx before proceeding to step 4.
4) Proceed to the "network configuration" option on the Enter PIN screen > keep the "automatic (DHCP)" option checked > hit the "apply" button to reconfigure the network settings, if this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not correct your issue proceed to Tier 2.
Note: Some modems have a recessed reset or reboot button that will need to be pushed in order to reset the modem configuration settings. The recessed button may not be able to be pushed with your finger and will require a paper clip or pin tip to push the button. If you have a network configuration of modem > box and your attempts to power cycle the network are still not resulting in the box pulling an IP address, you will need to look for the recessed button in order to reset your modem settings instead of a modem power cycle.
Reconfiguring Your Network Settings – DSL / Cable First proceed to the "network configuration" option on the Enter PIN screen > keep the "automatic (DHCP)" option checked > hit the "apply" button to reconfigure the network settings, if this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not result in a "DCHP configuration has been set successfully" message proceed to the following steps.
1) Remove the power (power cycle) from the DSL and or the router if present and leave everything unplugged for 5 seconds
2) Remove the Ethernet cable and power cord from the back of the FyreTV Boxxx
3) Plug in the modem and allow it to reconfigure itself (wait for modem to reconfigure before proceeding to step 4 if necessary)
4) Plug in the router if present and allow it to reconfigure itself
5) Plug the Ethernet cable into the back of the FyreTV Boxxx
6) Plug the power cord into the back of the FyreTV Boxxx, wait 5 seconds and turn on the FyreTV Boxxx
7) Proceed to the "network configuration" option on the Enter PIN screen > keep the "automatic (DHCP)" option checked > hit the "apply" button to reconfigure the network settings, if this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not correct the your issue proceed to Tier 2.
WIFI Network Strength If you are using a WIFI set-top box be sure to check the network strength. It might be necessary to relocate your WIIFI set-top box to an unobstructed or higher location. We have had reports of some users who placed their WIFI set-top box inside their entertainment cabinet not able to receive smooth content playback or had an abundance of server timeouts.
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