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The solutions to technical glitches and issues arising with your FyreTV service can often be found in the FyreTV Forum (under support tab on homepage), as many of the most recent glitches and fixes are listed there. Please have the following information available when contacting support for troubleshooting as this information is necessary to effectively resolve your issue.
Type of Internet: (cable / DSL / specify other)
Internet Speed:
Internet Service Provider: (ex. Comcast / Verizon FIOS / etc.)
Router Brand / Model: (ex. Linksys WRT54G)
Network Configuration:
o Direct Connection to the Modem
o Direct Connection to the Router
o PowerLine Adapter
o Wireless Bridge Adapter
o Other (Please Specify)
Should you need anything, anything at all, please don’t be shy and reach out to our eagerly awaiting Customer Support.
- Live chat option found on our homepage, www.fyretv.com
- Email support support@fyretv.com
- Customer support hot-line at 888-FYRETV-0 or 888-397-3880
* If the issue cannot be resolved via the technical support options, technical support will create a RMA (Returned Merchandise Application) which will be sent to your email. The creation of a RMA will signal to the home office to send you a new box to your shipping address. Once the new box arrives, follow the below steps to complete your equipment exchange. When you receive your new FyreTV Boxxx please keep all the boxxxes associated accessories (power adapter, cables, remote) do not send these back. All shipping costs for faulty equipment returns will be incurred by FyreTV.
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