FyreTV.com

The majority of issues plaguing the FyreTV customer stem from the customer’s network setup and specific ports not being open on their router. The following is a list of issues and troubleshooting steps to take before contacting customer support.

Note: The User Interface is cached on the machine; just because you can navigate the User Interface doesn’t mean that you can view streaming content. If you are able to navigate the User Interface and see the thumbnails of individual scenes but not able to view the actual movie you might not have all of the correct ports open on your router.


Issues
-You receive “Warning error – server time out” when trying to access the User Interface (be sure that you have an internet connection)
-I can navigate the User Interface but I cannot view streaming content
-Each time I try to view content the screen goes black

Note: BE SURE THAT YOU HAVE THE LASTEST FIRMWARE UPDATES FOR YOUR ROUTER. NONE OF THE STEPS BELOW WILL CORRECT YOUR ISSUE IF YOU HAVE NOT UPDATED YOUR ROUTER’S FIRMWARE.

Troubleshooting

a) Obtaining an IP address - Cable

The majority of issues relating to IP addresses not able to be found by the FyreTV Boxxx is being had by users with Cable modems. If you are not receiving an IP address or are receiving a 169.xxx.xxx.xx address then your FyreTV Boxxx is not configuring itself properly. Proceed to the "ENTER Pin" screen on the User Interface > "network configurations" > leave the "Automatic" (DHCP) checked > hit apply. If this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not work proceed to the following steps.1) Remove the power from the Cable modem and or the router if present and leave everything unplugged for 5 seconds

2) Remove the Ethernet cable and power cord from the back of the FyreTV Boxxx

3) Plug in the Cable modem and allow it to reconfigure itself (wait for modem to reconfigure before proceeding to step 4 if necessary)

4) Plug in the router if present and allow it to reconfigure itself

5) Plug the Ethernet cable into the back of the FyreTV Boxxx

6) Plug the power cord into the back of the FyreTV Boxxx, wait 5 seconds and turn on the FyreTV Boxxx

7) Proceed to the "network configuration" option on the Enter PIN screen > keep the "automatic (DHCP)" option checked > hit the "apply" button to reconfigure the network settings, if this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not work proceed to check that the following ports are open on your router. (see below)


b) Reconfiguring Your Network Settings – DSL

First proceed to the "network configuration" option on the Enter PIN screen > keep the "automatic (DHCP)" option checked > hit the "apply" button to reconfigure the network settings, if this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not work proceed to the following steps.

1) Remove the power from the DSL and or the router if present and leave everything unplugged for 5 seconds

2) Remove the Ethernet cable and power cord from the back of the FyreTV Boxxx

3) Plug in the modem and allow it to reconfigure itself (wait for modem to reconfigure before proceeding to step 4 if necessary)

4) Plug in the router if present and allow it to reconfigure itself

5) Plug the Ethernet cable into the back of the FyreTV Boxxx

6) Plug the power cord into the back of the FyreTV Boxxx, wait 5 seconds and turn on the FyreTV Boxxx

7) Proceed to the "network configuration" option on the Enter PIN screen > keep the "automatic (DHCP)" option checked > hit the "apply" button to reconfigure the network settings, if this option corrects the issue you will receive a "DCHP configuration has been set successfully" message. If this does not work proceed to check that the following ports are open on your router. (see below)


c) PORT LIST

In order for the system to work properly we need to have outbound connections from the following ports:

TCP: 8181, 8182, 8183, 554, 12697, 21
UDP: 123

Outbound traffic is usually opened on home routers. If you do not know how to open the needed ports please consult with your router’s tech support.


d) STRENGTH OF WIFI NETWORK

If using a game / WIFI router to create a wireless network to run a hard line Ethernet cable to the FyreTV Boxxx be sure to check your network strength. Using a lap top computer, turn off the wireless network, plug the game / WIFI router into the Ethernet port of the laptop and check the signal strength of your WIFI network. It might be necessary to relocate your wireless router to an unobstructed or higher location.Note: we have had reports of some users who placed their game / WIFI routers inside their entertainment cabinet not being able to receive smooth content playback or an abundance of server timeouts.